Privacy Policy
Last updated: 15 June 2025
This Privacy Notice for Dakom Tiling Ltd ("we", "us", or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at dakom.co.nz or any website of ours that links to this Privacy Notice
- Use our tiling and waterproofing services
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, contact us at info@dakom.co.nz.
Summary of key points
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.
Do we process any sensitive personal information? Some information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, or religious beliefs. We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
How do you exercise your rights? The easiest way is to contact us at info@dakom.co.nz. We will consider and act upon any request in accordance with applicable data protection laws.
1. What information do we collect?
Personal information you disclose to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect depends on the context of your interactions with us and may include:
- names
- email addresses
- phone numbers
- mailing addresses
- billing addresses
- job titles
- contact preferences
- contact or authentication data
Sensitive information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:
- Log and usage data - service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, such as your IP address, device information, browser type and settings, date/time stamps, pages viewed, and system activity.
- Device data - information about your computer, phone, tablet, or other device used to access the Services, such as IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, and operating system.
- Location data - information about your device's location, which can be either precise or imprecise, depending on the type and settings of the device you use. You can opt out by refusing access to the information or disabling your Location setting on your device, though some aspects of the Services may then not be available.
2. How do we process your information?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To deliver and facilitate delivery of services to you, providing the requested service.
- To respond to your inquiries and offer support, resolving any potential issues with the requested service.
- To send administrative information to you, such as details about our products and services and changes to our terms and policies.
- To fulfil and manage your orders, payments, quote requests and enquiries made through the Services.
- To request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications, in accordance with your marketing preferences. You can opt out of our marketing emails at any time (see "What are your privacy rights?" below).
- To post testimonials on our Services that may contain personal information.
- To protect our Services, including fraud monitoring and prevention.
- To evaluate and improve our Services, products, marketing, and your experience, including identifying usage trends and measuring the effectiveness of our promotional campaigns.
- To comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
3. When and with whom do we share your personal information?
Vendors, consultants, and other third-party service providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are:
- AI platforms
- Communication and collaboration tools
- Data analytics services
- Payment processors
- Sales and marketing tools
- Social networks
We may also need to share your personal information in the following situations:
- Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Do we use cookies and other tracking technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements or to tailor advertisements to your interests. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
Google Analytics. We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Google's Ads Settings. For more information on the privacy practices of Google, see the Google Privacy & Terms page.
5. How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because it has been stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.
6. How do we keep your information safe?
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security. Transmission of personal information to and from our Services is at your own risk, and you should only access the Services within a secure environment.
7. Do we collect information from minors?
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@dakom.co.nz.
8. What are your privacy rights?
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details in "How can you contact us about this notice?" below. This will not affect the lawfulness of the processing before its withdrawal.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails, replying "STOP" or "UNSUBSCRIBE" to SMS messages we send, or by contacting us. You will then be removed from the marketing lists. We may still communicate with you for non-marketing purposes, such as service-related messages needed to administer your requests.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, though this could affect certain features of our Services.
If you have questions or comments about your privacy rights, email us at info@dakom.co.nz.
9. Controls for Do-Not-Track features
Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature or setting. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.
10. New Zealand privacy rights
We collect and process your personal information under the obligations and conditions set by New Zealand's Privacy Act 2020 (Privacy Act). This Privacy Notice satisfies the notice requirements defined in the Privacy Act, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfil its applicable purpose, it may affect our ability to provide our services, in particular to:
- offer you the products or services that you want
- respond to or help with your requests
At any time, you have the right to request access to or correction of your personal information by contacting us using the details below. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the New Zealand Privacy Principles to the Office of the New Zealand Privacy Commissioner.
11. Do we make updates to this notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.
12. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at info@dakom.co.nz, call 021 818 013, or contact us by post at:
Dakom Tiling Ltd
37 Rapunga Drive
Hobsonville, Auckland 0616
New Zealand
13. How can you review, update, or delete the data we collect from you?
You may have the right to request access to the personal information we collect from you, details about how we have processed it, to correct inaccuracies, or to delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To make a request, contact us at info@dakom.co.nz.